1. Observe and protect
Document the visible symptoms, limit additional damage where safe, and gather prior repair history.
2. Evaluate the house and site
Given Piedmont clay soils under a mix of mature-tree neighborhoods and fast Triangle-area growth around Cary, roof area, valleys, tree debris, fascia condition, and downspout discharge point matter more than gutter color.
3. Define a written scope
Spell out prep, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change orders clearly.
4. Compare providers
Verify credentials and compare the reasoning and boundaries behind each proposal—not only the total.
5. Inspect closeout
Confirm testing, cleanup, paperwork, warranty coverage, and remaining maintenance responsibilities.